FAQ
What does Colorwerkz RGB mean?
This specific model of halo is what we like to call Colorwerkz. Some may call it RGB, Colorshift, Colormorph, Color-Changing, etc. No matter what term you would like to use it will not alter the specs on this product. RGB stands for Red, Green, Blue and with those 3 colors you can come up with any desired color with the push of a button. Every halo kit must be purchased with a remote if you would like to roll through more than just one color. Visit our “Remotes” section to see the available options, or simply select the remote as an add-on under your particular product.
What does Flow Series mean?
Our Flow Series lighting offers the same colors as our Colorwerkz kit, however, it sets itself apart from the rest with some of the coolest sequential patterns you’ll ever see! Our Flow Series products function with an RF or Bluetooth Plug & Play remote.
What does RGBW mean?
Our RGBW products are almost identical to our Colorwerkz series, the main difference between the two is the fact that our RGBW products produce a hyper-white color, as opposed to our Colorwerkz which produces more of a blue hue tone when white is selected.
How do I mount the halo inside of the headlight?
There’s a few ways to go about this:
- Use the 3M adhesive tape found on the backside of your halo ring, be sure to sand the surface you’ll be applying the halos to before doing so.
- You can use your every day 2 part epoxy. simply spread it along the backside of the halo and stick onto it’s desired location.
- Use the wire method, which would require drilling two very small holes on each side of the halo and running wire across the top of the halo and through the holes. Once the wire is ran through and you feel as if the halo is secure, simply twist lock the open ends together on the backside of the headlight until firm.
RETURNS / EXCHANGES / CANCELLATIONS
Do We Accept Returns?
Yes! We do accept returns within the first 30 days. Products outside of 30 days from receiving your item are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, etc. or any items in our Closeouts section. Our standard products restocking fee is outlined below.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Please be advised the original shipping cost (paid or unpaid) will also be deducted from the refundable amount. If the provided RMA number is not clearly marked on the outside of the box it will be refused. We are not responsible for return shipping unless the return is required due to our mistake, in which case we will provide a pre-paid shipping label.
Who Pays For The Shipping On Returns?
The customer is responsible for both initial shipping cost and the return shipping cost. However, if the exchange is necessary because of our error, we will cover all shipping charges involved. Free shipping promotions are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange you may not qualify for free shipping on the new order.
Can I Cancel My Order?
The period to cancel your order is at most 1 hour from the time of submission. After that time your order has begun processing and we are unable to cancel it even by calling in. Any Special Orders including custom headlight light builds cannot be cancelled once processed, as they are started based your commitment to the purchase.
All orders that are marked shipped are also unable to cancel and will require contacting us for an RMA to return.
Where Is My Refund?
Please allow 1-3 business days for your refund to be processed. If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is posted.
WARRANTIES
Is there a warranty for your products?
Self installed products are covered under a (1) Year Warranty (Unless other wise noted on the Product Listing) Products installed by an Authorized MidSouthLED Dealer are covered under a lifetime warranty for manufacturer defects or failures only. The warranty does not cover items that been modified or physically damaged. Installation error ( water damage, bent or damaged wheel ring metal, physically damaged halos.) It is recommended to mount all controllers and wiring away from excessive heat. If you are unsure how to install our products, please contact us with any questions and we are happy to try and help walk you through installation or guide you to one of our professional installers/dealers in your area. MidSouthLED does not assume responsibility for any costs incurred through installation or warranty replacements should the need for that occur. If you need to have parts replaced under warranty, please take photos of the issue or product. Fill out the warranty form in the link below and submit. Your warranty request will be processed and answered through email.
Stipulations
All warranties are non-transferable. Warranty terms and policies are subject to change without notice.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
- Abuse: Damage beyond the limits of "normal wear and tear."
Unauthorized Repair: Repair service performed or attempted by an unauthorized party.
Unauthorized Dealer: Purchase of items through any unauthorized party.
How are warranty parts shipped?
Shipments of replacement parts past 30 days from the original order will be charged to the customer. Shipping with a minimum of $10.70 will be invoiced directly to the customer. If you are outside of the US, you will be required to pay only the shipping costs involved to deliver your replacement part. If you are a customer of one of our dealers, the dealer is responsible for the warranty replacement and should be contacted to handle the replacement directly. If you would like to request any other shipping method including UPS air or preferred carrier methods, you are responsible for all costs of that shipping method.
SHIPPING
Does MidSouthLED ship worldwide?
Yes, we ship to every where in the world!. Shipping quotes will be provided during the checkout process after entering your address. Before you complete your order the website will display shipping options. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. We do offer an option with UPS called I-parcel. This will calculate your countries duties and taxes included with your shipping. We are not able to change customs or commnercial invoices with low declared or "gift" values.
“MY PACKAGE IS LOST, OR HAS BEEN MARKED DELIVERED BUT I STILL HAVE NOT RECEIVED IT”
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us that you have made a claim with the shipping carrier for your order. We do offer shipping insurance on the site that will replace the product within 24 hours of a lost or damaged package claim. If you choose to opt out of shipping insurance the process for the claim can be found below.
Replacement products will not be sent until the carrier completes the request and approves the claim for replacement product to be shipped. The polices following are those of the carrier and not MidSouthLED. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 14 to 90 business days, and this may vary depending on your country/destination. MidSouthLED can not guarantee that any packages will be credited by the carrier until this process is complete. Exceptions will be made for orders requesting shipping insurance at checkout in the shipping options. 100.00 USD insurance is included with all paid shipping. Refunds and/or replacement products will not be given unless the carrier approves your lost package claim.
Please contact the carrier with any questions about delivery problems. All shipping labels are generated electronically according to the address information given to us with your order. We are not liable for lost or stolen items unless the optional shipping insurance is selected at checkout.
Order Status
My order status has been set to Hold/Awaiting Approval
We have recieved your order but need more information in order to process your order. Please e-mail or call us as soon as possible. We require more information to be able to ship and complete your order.
TERMS & CONDITIONS
DISCLAIMER:
MidSouthLED is not responsible for any damage caused to your vehicle, or for any injury that may result due to modification and/or improper installation of any product's from our store. Please check with your local city/state/country guidelines and laws for operating products on public roads many of the products we sell are designed for off-road use only.
PROMOTIONS/SALES
Installers/Dealers/Vendors
GENERAL
Whats the difference Between RGB RGBW and Flow Series?
RGB - Full Multicolor over 1 million color choices including strobe, fade, and brightness control. (All RGB halo kits include amber switchback function)
RGBW - Full Multicolor over 1 million color choices + 6000k white including strobe, fade, and brightness control. (All RGBW halo kits and RGBW DRL kits include amber switchback amber function)
Flow Series - Full Multicolor over 1 million color choices. Includes 200+ Chasing and Sequential Patterns